Gaming is for fun — not for stress. At 9q999, we believe responsible gaming is the best gaming. Know your limits, make time for your family, and live a balanced life.
Our Commitment
Measures 9q999 Has Taken to Ensure Responsible Gaming
Set daily, weekly, and monthly deposit limits directly from your account. Once a limit is set, it cannot be increased easily — this helps protect you from overspending.
Feeling like you need a break? 9q999 lets you temporarily suspend your account for any period from 24 hours up to 6 weeks.
If you feel your gaming is getting out of control, you can self-exclude for anywhere between 6 months and 5 years. Your account will be completely inaccessible during this period.
9q999 is strictly for users aged 18 and above. Age verification is required at registration. Keep your login credentials out of reach of younger family members.
You can view a complete record of your gaming history, deposits, and withdrawals at any time. Understanding your spending patterns makes it easier to make informed decisions.
Our support team is available around the clock for any responsible gaming questions or concerns. Reach us via Live Chat or email — support is available in Bengali.
This page applies to all 9q999 users. It has been created to raise awareness about responsible gaming and to ensure a safe gaming experience for everyone.
Responsible gaming means treating gaming as a form of entertainment — not the center of your life. This is the message we consistently promote at 9q999. Gaming is healthy when it brings you enjoyment, refreshes your mind, and has no impact on your other responsibilities.
Responsible gaming rests on three foundations: first, deciding in advance how much time you will spend playing; second, setting a clear limit on how much BDT you will spend; and third, keeping a level head when making decisions after a loss. 9q999 provides tools to help you with all three.
Online gaming in Bangladesh is a new and rapidly growing form of entertainment. Many people try it for the first time and enjoy it. However, for some, it can gradually develop into an addiction. 9q999 wants every player to game consciously, enjoyably, and safely.
Gaming is a form of entertainment — not a reliable source of income. Every game carries the risk of both winning and losing. Only wager what you can afford to lose.
Responsible gaming does not mean you have to play less or enjoy yourself less. It means playing smart — where you stay in control of your own decisions. 9q999 is here to help you maintain that control.
Watch for the following signs that gaming may be becoming a problem. If one or more of these are present in your life, you should seek help promptly.
You are spending more than your budget and placing larger bets to chase losses.
You are hiding your gaming from family or friends, or lying to them about it.
You feel restless, irritable, or anxious when you are not gaming.
You are spending excessive time gaming while neglecting work, studies, or family responsibilities.
You are spending borrowed money or drawing on your savings to fund gaming.
You have tried to quit gaming but keep failing to do so.
If two or more of the above signs apply to you, do not wait — speak with the 9q999 support team or seek professional help right away.
Be honest with yourself. If you answer "yes" to most of the questions below, it is time to start using the responsible gaming tools available to you.
Have you ever spent more than you planned to?
Has gaming caused you to miss work, studies, or family responsibilities?
Have you ever chased losses by placing bigger bets after losing?
Have you hidden from family or friends how much time or money you spend on gaming?
Do You Feel Irritable or Uneasy When You Cannot Play?
Are You Viewing Gaming as a Way to Solve Financial Problems?
Have You Tried to Stop Gaming but Couldn't?
If 3 or more of your answers are "Yes", review your gaming habits. If 5 or more are "Yes", set up self-exclusion or deposit limits right away and consider seeking professional help.
To promote responsible gaming, 9q999 provides its users with a range of effective tools. These tools are easily accessible from your account settings.
Set a maximum daily, weekly, or monthly deposit limit. Decreasing a limit takes effect immediately; increasing one requires a 7-day waiting period.
Set a daily time limit for gaming. Once the limit is reached, the system will automatically send you a reminder.
Your gaming will automatically stop once you have lost a set amount. This protects you from further losses.
Take a break for anywhere from 1 day to 6 weeks. Your account will be temporarily deactivated during this time.
Self-exclude for a fixed period of 6 months to 5 years. Your account cannot be reactivated during this time.
Periodic on-screen reminders will appear to let you know how long you have been playing and how much BDT you have spent.
Log in to your account → Profile Settings → navigate to the "Responsible Gaming" section. From there, you can easily configure any of the tools above. If you need assistance, reach out via Live Chat.
9q999 is a strictly 18+ platform. We are committed to preventing underage gaming. If you have children or teenagers at home, please take the steps outlined below.
Use a strong password or biometric lock on your phone, tablet, or computer. Keep your login credentials out of reach of younger family members.
Never share your 9q999 username or password with anyone. Do not hand your device to others while you are logged in.
Enable the built-in parental controls on your device and create a separate user profile for minors to use.
If you suspect someone else is accessing your account, change your password immediately and notify 9q999 Support.
9q999 verifies age at registration and investigates any suspicious accounts. If an underage account is found, it is immediately suspended and any deposited funds are returned.
You do not have to face gaming problems alone. Beyond 9q999's own support team, professional help is also available. Asking for help is not a sign of weakness — it takes courage.
24/7 support in Bangla. Talk to our team about gaming concerns, self-exclusion, or any other issues you may have.
[email protected] — Share your situation with full confidentiality. We typically respond within 24 hours.
Speak with a psychiatrist or counselor. Gaming addiction is a recognized mental health condition and is treatable.
Have an open conversation with your family members. The support of loved ones is the greatest help in overcoming addiction.
Frequently Asked Questions About Responsible Gaming
We want you to play with enjoyment, safety, and responsibility. Join 9q999 and take control of your own gaming experience with our player protection tools.
For 18+ only. Play responsibly.